Privacy policy

This privacy policy aims to inform you transparently about the collection, use, and management of your personal data when you use our website. By accessing our site, you accept this policy.

1. Data Controller

The data controller is Acces Taxi, located at 101 avenue du Général de Gaulle - 74200 Thonon-Les-Bains, and can be contacted via email at acces.taxi.morzine8@gmail.com.

2. Data Collected

We collect the following data when you use our website:

  • Contact Form: Name, surname, email address, phone number (optional), and any other information you choose to provide as part of your request.
  • Booking Form: Name, surname, email address, phone number, booking date, requested services, and any other information necessary for the management of your booking.
  • Google Analytics: We use Google Analytics 4 to analyze site usage, collect anonymous information such as IP address, pages viewed, browser type, language, and session duration. This information is used to improve user experience and optimize site performance.

3. Purpose of Data Collection

The collected data is used for the following purposes:

  • Contact Form: To respond to your requests and provide the information or services you have asked for.
  • Booking Form: To manage and confirm your bookings, and send you information related to your booking (confirmation, changes, etc.).
  • Google Analytics: To analyze traffic and user behavior on the site to improve navigation and features.

4. Legal Basis for Processing

The processing of personal data is based on the following legal grounds:

  • Contact Form: Your explicit consent when filling out the form to contact us.
  • Booking Form: Performance of the contract (your booking) and consent to process the data necessary for its management.
  • Google Analytics: Legitimate interest in the continuous improvement of the user experience on the site.

5. Data Retention Period

We retain your personal data only for as long as necessary to manage your requests and bookings, and to comply with our legal and contractual obligations.

  • Contact Form: Data will be retained for a maximum of 1 year.
  • Booking Form: Data will be retained for 3 years after the booking date.
  • Google Analytics: Data collected by Google Analytics is retained for 26 months before being anonymized or deleted.

6. Data Recipients

Your personal data is intended solely for the internal services of Acces Taxi. It will not be sold or shared with third parties for commercial purposes. However, some data may be shared with:

  • Technical providers (e.g., hosting services or booking management) who act on our behalf and under our responsibility.
  • Google Analytics: Data collected by Google Analytics is transmitted to Google for analysis and processing, in compliance with Google's privacy policy.

7. Data Security

We implement all appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or modification.

8. Your Rights Regarding Your Data

In accordance with data protection laws, you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request the correction of inaccurate data or update your information.
  • Right to erasure: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Right to object: You can object to the processing of your data, unless we have compelling legitimate grounds.

To exercise your rights, you can contact us at the following email address: acces.taxi.morzine8@gmail.com.

9. Cookies and Similar Technologies

The site uses cookies to improve the user experience. Google Analytics, used on this site, employs cookies to collect anonymous information about how users navigate the site. You can manage your cookie preferences through your browser or by using our cookie management tool available on the site.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed of any updates.

11. Contact

If you have any questions or concerns regarding this privacy policy or the processing of your personal data, you can contact us at the following email address: acces.taxi.morzine8@gmail.com.

Last updated: November 5, 2024